Delivery & Return

Free delivery available all products over 3000/-PKR. 

Delivery Options Overview

We deliver Purilify Hair Oils & Perfumes across Pakistan, ensuring fast and reliable service to your doorstep.

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Pick up Your Order at The Checkout Area

Standard delivery 

Orders over 3000/-PKR 

FREE

Orders under 3000/-PKR 

250/-

Next day delivery Get it next day

All day delivery. Order by 9pm.

250/-

Urgent Delivery.

450/-

Exchange or Return of Goods

At Purilify, we value your trust and satisfaction above everything else. Our products are crafted with care, using premium natural ingredients, and we want every customer to feel confident when purchasing from us. To ensure a smooth and transparent shopping experience, we have outlined our Exchange & Return Policy in detail below:

 

Eligibility for Returns

  • Customers may request a return within 7 days of receiving the product.

  • Products must be unused, unopened, and in their original packaging.

  • Items showing signs of use, tampering, or damage caused after delivery will not be eligible.

 

Exchange Policy

  • Exchanges are allowed for products of equal value or higher (with price adjustment).

  • The product must be returned in original condition before an exchange can be processed.

  • If the requested product is out of stock, customers may choose another item or wait until restock.

 

Packaging & Condition

  • Returned items must be sent back in secure packaging to avoid damage during transit.

  • Products that are opened, used, or missing original seals cannot be exchanged or refunded.

  • Delivery charges incurred during the initial purchase are non-refundable.

 

Refunds

  • Refunds are processed within 5–7 working days after inspection of the returned product.

  • Refunds will be made via the original payment method (Bank Transfer, Online Payment, or COD adjustment).

  • In case of COD orders, refunds will be transferred directly to the customer’s bank account.

 

Return Process

  1. Contact our support team via WhatsApp or Call: 0329 1737104.

  2. Provide your Order ID and details of the product you wish to return/exchange.

  3. Our team will guide you through the pickup or courier process.

  4. Once received, the product will be inspected and your refund/exchange will be initiated.

 

Guarantee

  • All Purilify products are 100% authentic and undergo strict quality checks.

  • We ensure safe, hygienic handling from warehouse to doorstep.

  • Our return policy is designed to protect customers while maintaining product integrity.

 

Customer Support

For any queries related to exchange or return, our dedicated support team is available:

The product is not accepted back if at least one of the components is missing:

  • fully equipped equipment;
  • a receipt proving the fact of purchase in the WoodMart online store;
  • warranty card;
  • an act with a description of the defect drawn up by the service department.

The money for the goods will be returned within the terms established by the current legislation

FAQs

How can I place an order?

You can place your order directly on our website by adding products to cart and completing checkout.

How long does delivery take?

Orders are usually delivered within 2–4 working days across Pakistan.

Do you deliver nationwide?

Yes, we deliver to all major cities and towns across Pakistan.

What is your return policy?

We accept returns within 7 days of delivery if the product is unused and sealed.

What if I receive a damaged product?

If your product arrives damaged, contact our support team immediately for a replacement or refund

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